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Quality Assurance & Measures of Success
Quality Assurance Program - (QAP)
CAS has independently instituted a Quality Assurance Program, which monitors the overall progress of our clients’ programs. Results are used to add or modify staff training and communication across specific target areas, enabling CAS to continue to “raise the bar” on expectations of overall service provision and staff training. The QAP is completed quarterly by our Supervisory Staff, and the items measured by the QAP are presented to the Director of Clinical Services and Supervisor-level staff to analyze both success and needs for improvement. These results drive continuing education for CAS field staff.
Parent/Client Satisfaction is calculated through annual surveys completed by parents and clients involved in our ongoing programs. The results are compiled and analyzed by the LPC Management Team and forwarded on to our in-field staff for review and action. Results are used to add or modify staff training and communication across specific target areas, again enabling LPC to continue to increase expectations of overall service provision and staff training.
LPC Employee Satisfaction is calculated through semi-annual employee surveys. The LPC Management Team reviews this feedback to make decisions regarding company staffing policies, goals for overall company culture and to identify areas to target for improvement. Feedback from staff is a vital part of guiding LPC in being the most sought-after company to work for in this industry. Our commitment to our employees, both active and perspective, is to be the Employer of Choice in the ASD service community.
One of the many elements we take pride in at LPC is the level of training we provide our staff. LPC employs two full-time dedicated trainers on staff, as well as staff members certified to offer specialized safety training. This includes introductory training, follow-up trainings, certification trainings, and other position-specific training. Training is of utmost importance to the success of our services, and lays the framework for our ability to be an industry-leading service provider.
All newly hired employees are required to participate in an intensive, multi-modality, 40-hour training class. In addition to our “new-hire” orientation, new employees are intensively trained on various subjects including Autism Spectrum Disorders, ABA principles, advanced Reinforcement concepts, Discrete Trial and Embedded Instruction, and alternative communication systems. A further method of reinforcing training principles is for employees to participate in “in-field” observations and trainings to give them hands-on, real-life instruction in implementing ABA programs for children diagnosed with ASD.
At a more advanced level, our consulting and supervisory staff receives additional training and instruction on subjects such as Assessment procedures, Case Management, Parent Training, Advanced Behavioral Concepts and Modification, Leadership Training, and peer-driven job coaching. As a condition of employment, all employees receive training and certification in both CPR and Professional Assault Crisis Training. This training is conducted by our certified Training Department and certifications are renewed annually.
We continue to build our organization around the principle that training our staff in the most current research-based methods for providing services to children diagnosed with Autism is the cornerstone to making such a positive impact on the ASD community at large.